Staying on course beyond the chaos.
Your crisis is bound to happen – it’s just a matter of time. Our expertise in issues and crisis management is with you every step of the way. From meticulous preparation to real-time management, right through to post-crisis reconstruction, we help you stay the course, preserve the trust of your stakeholders and protect your reputation, whatever the circumstances.
Are you ready for the unexpected?
Do you have a clear plan of action in the event of a sudden crisis?
Do you know what messages to broadcast if a crisis were to occur today?
What ethical approach would you adopt to maintain public confidence?
Are you equipped to respond quickly and effectively to the media?
Is your team trained to distinguish an issue from an impending crisis?
If these questions raise concerns, it’s time to act. Our expertise is here to guide and prepare you.
Our three-phase strategic approach :
Preparation: Anticipate and plan
- Vulnerability assessment
- Drawing up a crisis plan
- Crisis simulations to refine your reflexes
- Setting up an effective crisis unit
Reaction: Act precisely and ethically
- Fast, transparent and ethical communication
- Coordination of actions
- Maintaining stakeholder confidence
Reconstruction: Rebuild on a solid foundation
- Strategic plan to restore reputation
- Correction of negative impacts
- Reinforcing post-crisis image and credibility
Our personalized support
Planning and prevention
Development of risk mitigation strategies
Creation of crisis and emergency plans
Crisis management training for your teams
Implementation of a permanent monitoring system
Crisis communication
Strategic advice for executives
Real-time media monitoring (web, social media)
Preparation of multi-channel messages, including social media
Drafting of press releases and Q&A documents
Development of key messages adapted to each audience
Spokesperson preparation and interview simulations
Spokesperson service and media relations management
Stakeholder management
Identification and mapping of key stakeholders
Establishment of dedicated communication channels
Maintain fluid and continuous communication
Coordination of crisis unit
Maintaining and restoring reputation
Development of a post-crisis communication plan
Support in updating organizational processes
Communication strategies with elected and public officials
Ongoing reputation management throughout the crisis
“Lawrence was faced with a major challenge: how to create employee and manager commitment to a program that was only met with resistance or indifference, in a critical context?
Lawrence far exceeded expectations, developing a plan, implementing relevant actions and activities that showcased her sense of creativity and innovation.
She was able to rally people from diverse backgrounds and interests around a common vision for success. What's more, the method she developed became a benchmark for other departments, who came to learn from her and copy the formula for their own employees.
In the critical periods that Series C was going through, I was able to observe the calm and control Lawrence demonstrated, in the face of unforeseen events and last-minute changes where she had to take significant action under tight deadlines.”
“We have the great pleasure of having Lawrence as part of our Les Talents M community, and I've been impressed by the way Lawrence sets in motion the most relevant actions to achieve tangible results.
In a short space of time, she was able to arouse the interest of journalists in one of our initiatives, co-created within Les Talents M and close to our hearts - this enabled us to raise the profile of and help the local businesses that were the focus of this initiative.
A big thank you to Lawrence for his time and expertise - that's how we recognize great professionals, they're not afraid to give up their time for the right causes and they do what it takes to get the results. Bravo and thanks again Lawrence.”
“Lawrence assisted with PR for the inaugural WaiHacakathon USA 2021. Her expertise, knowledge, and ability to connect with the project in a short space of time was astounding!!
Lawrence ensured that she understood the project inside out and with that knowledge she helped us to develop a media kit, media plan, and provided many resources to further our efforts.
One delightful aspect of working with Lawrence is that she also educates her clients while getting the job done.She is super efficient and is focussed on completing the PR goals and following through. I look forward to working with Lawrence on future projects.”
“I had the pleasure of working with Lawrence on a book launch project. Lawrence has a profile that perfectly combines know-how and savoir-être.
In fact, in addition to having extensive experience in communications and an outstanding strategic mind, she is pleasant to work with, has a high level of listening skills, is generous with her time, and knows well how to ask pertinent questions pushing the limits of strategic thinking.
I recommend Lawrence's services without hesitation.”
Our expertise
Our expertise covers a wide range of critical situations
- Health and safety risks
- Operational or cultural problems
- Computer breakdowns and failures
- Negative media coverage
- Restructuring and redundancies
- Legal action and compliance issues
- Persistent rumors and harassment complaints
- Environmental damage
- Deaths and serious accidents
Strengthen your resilience to crises
Find out how our approach to crisis management can strengthen your organizational resilience and consolidate the trust of your stakeholders, even in the most difficult of times.